FAQs
If you don’t find your question below, please contact us at support@fabulouscartz.com or +1 (346) 481-2640.
Fabulous Cartz is a peer-to-peer marketplace where you can buy, sell, or rent traditional and special occasion wear—like Indian lehengas, Pakistani suits, Ao Dai, and more.
Fabulous Cartz is built specifically for cultural and occasion wear—pieces that are rarely used but hold significant value. Instead of letting these outfits sit unused, our platform makes it easy to rent or resell them, helping you get more value while promoting sustainable fashion. What sets us apart is our global network of artisans and small businesses. Beyond buying and renting, you can collaborate directly with skilled creators to customize unique pieces tailored to your style and preferences In short, Fabulous Cartz combines sustainability, cultural fashion, and personalization, something traditional marketplaces don’t offer.
Yes, you’ll need an account to buy, sell, or rent items. You can register by clicking on the “Register” option under “My Account.” Please refer to our Selling Guidelines for more information.
Click “Add Post,” choose Sell or Rent, upload photos, and fill in details like size, condition, and price.
To edit or delete a listing, go to Profile → My Posts, then select your listing and click “Edit” or “Delete.”
Payments are processed securely and released after delivery is confirmed or after a set period of around 14 days.
Yes, a platform fee of 20% is charged per transaction. Details are available in our Seller Policy.
You can sell cultural wear, occasional outfits, accessories, and approved categories. Prohibited items are not allowed. Please refer to our Selling Guidelines for more information.
Browse items, select your preferred option, and click “Buy Now.” Complete checkout securely on the platform.
We accept major credit/debit cards and secure online payments through Stripe, our trusted payment partner.
Each listing includes size and fit details. We recommend checking measurements carefully and if you have any questions, message the seller.
Some sellers may allow offers depending on their listing preferences.
Simply choose your rental dates, confirm availability, and place your order. We recommend reaching out to the renter 10–14 days before your event to ensure availability and allow enough time for shipping so your outfit arrives on time.
We recommend placing your order at least 10–14 days before your event.
Fit policies vary by seller. Look for listings that allow fit-based returns or reach out to the seller before ordering.
Minor wear is expected. Significant damage may result in repair or replacement charges.
Enabling bidding allows customers to suggest their own price for selected listings. To enable this feature, go to Profile → Bid Request, click the “Create Bid Request” button in the top right, and choose the listings you want to invite bids for—you can select specific listings based on your preference.
Click on the “Place Bid” button on a listing you’re interested in and enter your offer price. Submit your request by clicking “Submit.” The seller will receive a notification of your bid and can choose to accept or decline it. If your bid is accepted, you can purchase the item at the price you offered.
To view your bids, go to Profile → My Bids, where you can review and track all your bid requests.
To view your bids, go to Profile → My Bids, where you can review and track all your bid requests.
Sellers can ship independently or use Fabulous Cartz’s integrated shipping option.
Delivery typically takes 3–7 business days, depending on location and shipping method.
Yes, all shipments include tracking details.
Sellers have the option to either print shipping labels for their delivery via Shippo, our shipping partner, or generate a QR code that they can show to your carrier. For more information, please visit www.goshippo.com.
Yes, returns are accepted if the item is damaged or significantly different from the listing. Please reach out to the seller with the details. In case of any conflict, please email us at support@fabulouscartz.com with evidence. Please refer to our Selling Guidelines -> Return Policy Requirements for more information.
Submit a request within 3 days of delivery with photo evidence.
This depends on the seller’s policy. Please check the listing before purchasing.
Refunds are processed within a few business days after approval.
At Fabulous Cartz, your shopping experience and payment security are important to us. We partner with Stripe, a trusted payment processing provider, to help process payments securely using industry-standard security measures. Your payment information is handled through Stripe’s secure payment infrastructure.
Sellers are responsible for authenticity.
Yes, through our in-platform messaging system.
Email: support@fabulouscartz.com | Phone: (346) 481-2640 | Text or WhatsApp: (346) 481-2640.
Click “Forgot Password” on the login page and follow the steps.
Yes, you can request account deletion through Customer Support.
Fabulous Cartz is integrated with Shippo to make the shipping experience seamless and user-friendly. Please follow these instructions to fulfill your orders: 1) Navigate to